At Veerasak Gems Co., Ltd., we stand by our commitment to provide you with the finest gemstones while ensuring complete transparency in disclosing their origin and treatment. As of today, we have implemented a customer guarantee policy to go above and beyond in reinforcing our honesty in our product disclosure statements. Our policy is not just a formality but a sincere word of guarantee.
We guarantee transparent disclosure of the origin and treatment of our gemstones. Should any gemmological laboratory issue a certificate of origin and treatment that differs from the information we provided, you can return the gemstone to us, hassle-free. We want you to have complete peace of mind when buying with us.
If you find that a gemstone you’ve purchased from us does not align with the disclosed information regarding its origin or treatment, you may return it for a full refund. To be eligible for a refund, the gemstone must remain in its original condition from the date of purchase. We understand the importance of evidence, and to process your return smoothly, please provide sufficient documentation, such as a gemmological laboratory certificate, confirming the inaccuracies in our disclosure.
Color Variation Disclaimer:
Please keep in mind that when sending our products for certification, we cannot guarantee the exact color grade that will appear on the certificate. Color grading can vary between different gemmological laboratories due to their individual judgment and evaluation methods.
At Veerasak Gems Co., Ltd., we value your trust, and our word of guarantee is our commitment to maintaining that trust. If you have any questions or concerns about our return policy or any of our products, please don’t hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure your satisfaction with every purchase.
Thank you for choosing Veerasak Gems Co., Ltd. for your gemstone needs. We look forward to serving you with the utmost integrity and transparency.
** Other reasons apart from the stated above are ineligible for return.